سياسة الاستبدال والإسترجاع

In order to provide a distinguished experience for the customer with our products, Haza Al-Tayeb Store allows the customer to request an exchange or return of the products purchased through us, and the return or exchange process is subject to the following rules and regulations. Return and Exchange Policy Return and exchange period: The customer has the right to request an exchange or return within 3 days of receiving the order, and the request is made by contacting us through the available communication channels via the store (phone number 966502090902, WhatsApp icon). Exchange or return due to the customer's reason: If the return or exchange is due to the customer’s reason, in this case, the customer bears the shipping costs both ways. In cases of offers or if free shipping was provided for certain products by the store, and the customer wishes to return, the customer bears the shipping costs both ways. Exchange or return due to an error from the store or receiving the wrong order: In this case, the store bears the costs of return or exchange. Conditions for exchange and return of Oud, Bakhoor, Oud Oil: To apply the previous rules and provisions for exchange and return, the following conditions must be met: Oud and Bakhoor: The customer is granted a free trial that can be returned or exchanged as follows: - Quantity and price: The customer is granted a free trial not exceeding 3 grams of the full quantity. If more than the free trial amount is used, its value will be deducted along with the value of the free trial. - Return is not allowed if more than 5 grams are used. Oud Oil: The customer is granted a free trial not exceeding 2 grams of the quantity. Return is not allowed if more than 2 grams are used. Dahn Al-Oud (Oud Oil): The trial should be just a few drops on a cloth. Conditions for exchange and return of other products: The store accepts exchange or return of other products under the following conditions: - The product is in its original condition. - The customer maintains the product packaging. - The product has not been used in any way or benefited from it. - The product has not been damaged or defective due to poor storage by the user. Price difference in exchange: If the customer’s exchange request is accepted, the store will consider the price difference between the two products. If the product to be exchanged has a higher price than the desired product, the store will refund the difference via the same payment method. If the desired product has a higher price than the product being exchanged, the customer must complete the payment through our approved payment methods. The amount will be refunded to the customer within (3 - 10) working days after approving the exchange request, and after receiving and verifying the returned shipment, as well as confirming that the customer’s order value has been received from the electronic payment platform. If it has not been received, the institution has the right not to refund any amounts to the customer until it is received from the electronic payment platform.